1. What payment methods are accepted?
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
1.How long will it take orders to ship?
We do our best to ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled. Some things that could cause a delay in shipping are: 1. Bad addresses/invalid addresses/missing apartment or suite numbers 2. Allocating inventory from different locations 3. Any edits to addresses or products on an order 4. Fraud clearing service slow to clear higher risk orders If your order is over 72 hours old and you have not received any updates please open a help ticket in our support center.
2.How much does shipping cost?
Free shipping on all products.
3.Do I need to pay for duty/tax fees?
Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and unfortunately Feature has no control over these costs. If you have questions about customs and duties fees please contact your local customs office. Please note, packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Feature will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
4. Does vipercool ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
5. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
Express Shipping Time: 3-5 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
6. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
7. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us firstname.lastname@example.org. We’ll either resent a new one to you or give you a full refund.