CANCEL/ CHANGE YOUR ORDER
Our customers’ orders are sent to our warehouses frequently throughout the day for the fastest possible fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has transmitted to a warehouse and begun processing.
If you would like to cancel or change your order, please send us an email at email@example.com within 30 mins of purchase. We will do everything we can to accommodate your request if your order has not already been sent to one of our warehouses.
If we are unable to accommodate your request and you receive the merchandise, you are kindly advised that you contact us for the return process upon receipt of the parcel for the refund.
We support refund/ exchange service within 30 days after delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the ORIGINAL PACKAGING.
For all returns, merchandise must be presented in the SALEABLE condition, and established PROOF of PURCHASE is required.
Please do NOT send your purchase back to the MANUFACTURER.
2880 Cochran St, Simi Valley, CA 93065, United States
T: (805) 579-9700
Zip Code: 93065
Additional non-returnable items:
- Gift cards
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
You are kindly advised that you send us an email at firstname.lastname@example.org for the return process upon receipt of the parcel.
There is a certain situation where only 10% REFUNDS are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
There is a certain situation where NO REFUNDS are granted:
Any item that is returned more than 14 days after signing.
The returned item is missing as customer use the shipping service without track number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your Paypal/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
We only replace items if they are DEFECTIVE or DAMAGED for free. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for detailed RETURN PROCESS
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a TRACKABLE SHIPPING SERVICE otherwise we don’t guarantee that we will receive your returned item, which will affect your refund or exchange.